Delivery & Returns

Introduction

At Clothes By Sashi, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, we offer a straightforward refund and return process.

1. Eligibility for Refunds

• Items must be returned within [X] days of delivery (e.g., 30 days).
• Items must be unused, unworn, and in their original packaging with tags attached.
• Proof of purchase (e.g., order number) is required.

2. Non-Refundable Items
The following items are not eligible for refunds:

• Final sale or clearance items
• Items damaged due to customer misuse
• Items without proof of purchase

3. How to Initiate a Return
To request a refund or exchange:

1. Contact us at [Your Email Address] with your order number and reason for return.
2. We will provide you with a return authorization and instructions.
3. Ship the item(s) back to us at your expense.

4. Refund Processing

• Once we receive and inspect the returned item(s), we will process your refund within [X] business days.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges
If you would like to exchange an item, please follow the return process and specify the desired replacement. Exchanges are subject to availability.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will cover the return shipping costs and provide a replacement or refund.

7. Contact Us
For any questions about our Refund Policy, please contact us at:
Email: info@clothesbysashi.com
Phone: 076 264 6271